Privacy policy

Last updated: November 11, 2026

Backstep is a Shopify app made by IntelGets LLC (Wyoming, United States). This policy explains what data the app handles when a merchant installs it, and what we do with it.

Data we collect

  • Store details: your store's myshopify.com domain and the access token Shopify issues when you install the app.
  • Catalog data: products (titles, descriptions, vendor, type, status, tags, SEO fields, options, variants, prices, SKUs and barcodes), product images, collections and pages.
  • Theme files: file names, sizes, checksums and the text of your live theme's code and settings files (for example .liquid, .json, .css, .js), read about every hour and before and after each AI session. This text can include anything you entered in the theme, such as contact details. Used only to show what changed and to let you copy an earlier version back; Backstep never writes to your theme. Images and fonts are not copied.
  • Change history: the old and new value of each change to products and collections, and records of AI sessions and restore tests you run.

Backstep does not request access to and does not store orders, customers, or any personal information about your customers.

Why we use it

Only to provide the app: to back up your catalog and theme files, show you what changed, and restore earlier versions when you ask. We do not sell data, share it with advertisers, or use it to train AI models.

Where it is stored

On our own server hosted by Oracle Cloud (Jeddah region). Data is sent to and from Shopify over encrypted HTTPS connections.

How long we keep it

  • Daily backups: 30 days. Backups linked to an AI session you started are kept until you uninstall.
  • Change history: 90 days.
  • Theme file versions: the longer of 90 days or your plan's retention.
  • After you uninstall: all data, including stored images, is deleted within 48 hours, when Shopify sends the store's data erasure request.

Your requests

To get a copy of your data or to have it deleted earlier, email intelgets@gmail.com. We act on Shopify's privacy requests (customer data requests, customer erasure and store erasure) automatically. Because we hold no customer data, customer requests have nothing to return or erase.

Changes

If we change this policy, we will update the date above and describe the change on this page.

November 11, 2026: Backstep now keeps the text of your theme's code and settings files so it can show theme changes line by line. Before this date it kept only file names, sizes and checksums.

Contact

IntelGets LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States · intelgets@gmail.com